Refund & Return Policy

Last Updated: August 3, 2026

At Lunovazion, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before making a purchase.

Return Eligibility

You may request a return within 30 days of receiving your order if the item meets the following conditions:

• The item is unused and in its original condition.

• The item is returned in its original packaging.

• The item includes all original accessories, manuals, and packaging materials.

• Proof of purchase is provided.

We reserve the right to deny returns that do not meet these requirements.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products.

• Gift cards.

• Clearance or final sale items.

• Products marked as non-returnable.

• Items that have been used, damaged by the customer, or altered after delivery.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To process your request, please provide:

• Your order number.

• A description of the issue.

• Clear photos of the product and packaging.

We will review your claim and, if approved, offer a replacement or a full refund at no additional cost.

Lost Packages

If your package is confirmed lost by the shipping carrier, we will gladly send a replacement or issue a full refund.

If tracking indicates that the package has been delivered, but you cannot locate it, please first check with household members, neighbors, or your local carrier before contacting us.

Return Shipping

If the return is due to our error (wrong item, defective product, or damaged item), we will cover the return shipping costs.

For all other approved returns, the customer is responsible for return shipping costs unless otherwise required by law.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your financial institution may require additional processing time before the refund appears in your account.

Order Cancellations

Orders may be canceled within 12 hours after purchase.

Because we operate through dropshipping suppliers, orders that have already entered processing or have been shipped cannot be canceled.

Exchanges

We only replace items that are defective, damaged, or incorrect.

If you need an exchange, please contact our support team with your order number and supporting photos.

Refused Deliveries

If a package is refused by the customer or returned because of an incorrect shipping address provided during checkout, additional shipping fees may apply before the order can be reshipped.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: supp@lunovazion.com

Business Location: Texas, United States