Shipping policy

Shipping Policy

Last Updated: August 3, 2026

Thank you for shopping with Lunovazion. We are committed to providing a smooth and reliable shopping experience. Please review our Shipping Policy before placing an order.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.

Once your order has been processed, you will receive a confirmation email with tracking information when your package has been shipped.

Please note that processing times may be longer during holidays, promotional events, or periods of unusually high order volume.

Shipping Times

Because Lunovazion operates as a dropshipping business, products may ship directly from our trusted suppliers or fulfillment partners.

Estimated delivery times are:

  • United States: 7–15 business days

  • Alaska, Hawaii, and U.S. Territories: 10–20 business days

Delivery times are estimates and are not guaranteed. Unexpected delays caused by customs, weather conditions, transportation disruptions, carrier delays, or other circumstances beyond our control may occur.

Shipping Costs

Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Lunovazion may offer free shipping promotions on selected products or orders that meet certain purchase requirements.

Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking number.

Tracking information may take up to 48 hours to become active after the shipping carrier receives your package.

Multiple Shipments

Since we work with multiple suppliers, items purchased in the same order may arrive in separate packages and on different dates.

You will receive tracking information for each shipment, if applicable.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Lunovazion is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping addresses provided by the customer.

If you notice an error in your shipping information, please contact us immediately. We will make every reasonable effort to update your order before it enters fulfillment.

Shipping Delays

While we strive to meet our estimated delivery times, we cannot guarantee specific delivery dates.

Delays may occur due to:

  • Severe weather

  • Customs inspections

  • Carrier operational issues

  • High shipping volumes

  • Natural disasters

  • Other circumstances beyond our control

We appreciate your patience in these situations.

Lost Packages

If your package is confirmed lost by the shipping carrier, please contact us.

After verifying the situation, we will offer either:

  • A replacement shipment, or

  • A full refund.

Delivered but Not Received

If the tracking information indicates that your package has been delivered but you cannot locate it, please:

  • Verify your shipping address.

  • Check with household members or neighbors.

  • Contact your local shipping carrier.

If the issue cannot be resolved, please contact our customer support team, and we will assist you.

Customs and Import Duties

Orders shipped within the United States generally do not incur customs fees.

If an order is shipped internationally in the future, customers will be responsible for any applicable customs duties, taxes, or import fees imposed by their local authorities.

Order Changes

Order modifications or cancellations may only be requested within 12 hours of purchase.

After this period, orders may already be in processing and cannot be changed or canceled.

Contact Information

If you have any questions regarding shipping, please contact us:

Lunovazion

Email: supp@lunovazion.com

Business Location: Texas, United States